We want you to love what you buy. If something isn't right, here's how returns work.

Returning an item

  • You can return items within 14 days of receiving them.
  • Items must be unworn, unwashed and in their original condition, with all tags attached.
  • For hygiene reasons, we can't accept returns of earrings, underwear, swimwear, or beauty and fragrance products once opened.

How to return

  1. Contact us through our Contact page with your order number and the item(s) you'd like to return.
  2. We'll reply with the return address and instructions.
  3. Pack the item(s) securely and send them back. We recommend a tracked service — we can't be responsible for returns lost in transit.

Refunds

  • Once your return arrives and we've checked it, we'll email you to confirm your refund.
  • Card payments are refunded to the original card, usually within 5–10 business days after we confirm.
  • Cash on Delivery orders are refunded by bank transfer or store credit — we'll agree which with you.
  • Original shipping costs are not refundable, and return shipping is paid by you — unless the item arrived damaged, faulty or wasn't what you ordered.

Damaged, faulty or wrong items

If your order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery, ideally with a photo. We'll put it right with a replacement or a full refund, including shipping.

Exchanges

Need a different size or colour? Return the original item for a refund and place a new order — that way you get the item you want as quickly as possible.